FREQUENTLY ASKED QUESTIONS
Browse through some of the most common questions we get asked. If you don’t see the answer you need below, please don’t hesitate to reach out and ask!
WHAT ARE YOUR MINIMUMS?
The screen printing minimum is 36 pieces per design. This 36 piece minimum can be divided between men’s shirts, women’s shirts, hoodies, long sleeves, different colored shirts, etc…. as long as the artwork is the EXACT SAME on all garments. If the artwork needs to be shrunk down or changed in any way, then it is considered a completely separate setup and will require an additional 36 pieces.
For embroidery, the minimum is 24 pieces. Again, this 24 piece minimum can be divided between different styles and colors of hats as long as the artwork does not change.
CAN I ORDER A SAMPLE?
Unfortunately our equipment is not set up to accommodate 1-piece samples or small runs. The pre-production and set up processes are too labor-intensive and time consuming to work on a small scale. We will, however, put together a digital mockup so you can see what the artwork will look like on the actual garment. That way you can make changes to the size, placement, colors, and location of the artwork before we send anything to production.
HOW MUCH WILL IT COST?
For screen printing, the cost per shirt varies a lot depending on these factors: shirt brand & style, number of colors in the design, number of print locations, quantity of shirts ordered, and whether or not a white ink underbase is needed (for dark shirts).
For embroidery, the cost per hat or garment will depend on the number of stitches in the design, and the number of embroidery locations. The number of colors does not affect the price.
See our Pricing page for more details.
DO I NEED TO PAY UP FRONT?
We require a 50% deposit before we start any job, no exceptions. The remainder of the balance is due upon receipt of your order. We accept checks, credit cards, or cash.
WHAT IS YOUR TURNAROUND TIME?
Our typical turnaround time is 14 business days from the time we get artwork approval and receive the 50% deposit on the invoice. Specialty items such as patches and woven labels take longer, about 21 business days. Please let us know if you have a hard deadline, and we will do our best to accommodate you.
HOW MANY COLORS I CAN PRINT?
Our press has room for up to 8 colors. However, if your design is a photographic image or has lots of gradients, then we can print a virtually unlimited number of colors using 4-color process or simulated process printing. (See our Screen Printing page for more information on printing techniques). Keep in mind that each color in your design requires a $25 screen preparation fee, and the cost per print goes up with each additional color in your design.
WHAT’S THE LARGEST SIZE I CAN PRINT?
Our equipment is set up to print a maximum size of 12.5 inches wide by 17 inches tall. Oversize printing may be possible for an additional charge, depending on the scope of the artwork. Get in touch and we’ll see what we can do for you!
SHOULD I ORDER EXTRA SHIRTS?
Even with state of the art machines and highly skilled staff, there’s still lots of things that could go wrong during the production process. Sometimes garments arrive dirty or defective from our wholesalers, screens sometimes tear, embroidery needles can break, and mistakes can happen. The industry standard for spoilage is 3%. If you need an EXACT number of shirts or hats, it’s a good idea to order a few extra.
CAN I PROVIDE MY OWN GARMENTS?
We are happy to print on garments you provide, but we are not responsible for replacing any misprints. (See question above for an explanation of spoilage in the industry). If the garments you provide are tricky to work with or extremely expensive, we may decide not to take on the job.
DO YOU ACCEPT RETURNS?
If you receive your order and it does not match the approved mockup, or if the garment is defective, then we will either refund or re-print your order. However, we CAN NOT replace or offer a credit on CUSTOMER SUPPLIED GARMENTS.